| Pluralsight - Practical Cisco UCCX Scripting Techniques/01 Introducing the IVR Development Workflow/01 01 Course Introduction.mp4 |
6.3 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/01 Introducing the IVR Development Workflow/01 02 Gathering Requirements.mp4 |
20.1 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/01 Introducing the IVR Development Workflow/01 03 Understanding Scripts and Applications.mp4 |
9.9 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/01 Introducing the IVR Development Workflow/01 04 Deploying a Script as an Application in the UCCX Administrator.mp4 |
21.8 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/02 Creating Your First IVR Application/02 01 Module Introduction _ Introducing the UCCX Script Editor.mp4 |
16.2 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/02 Creating Your First IVR Application/02 02 Reviewing the Business Requirements.mp4 |
4.5 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/02 Creating Your First IVR Application/02 03 Discussing the Design of This IVR.mp4 |
9.3 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/02 Creating Your First IVR Application/02 04 Programming Our IVR in the UCCX Script Editor.mp4 |
66.9 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/02 Creating Your First IVR Application/02 05 Basic IVR Debugging.mp4 |
20.2 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/02 Creating Your First IVR Application/02 06 Module Summary.mp4 |
4.1 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/03 Dealing with Time of Day/03 01 Module Introduction and Time of Day Considerations.mp4 |
16.8 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/03 Dealing with Time of Day/03 02 Call Flow Overview.mp4 |
2.8 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/03 Dealing with Time of Day/03 03 Modifying Our IVR for Time of Day in the UCCX Script Editor.mp4 |
52 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/03 Dealing with Time of Day/03 04 Module Review.mp4 |
1.9 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/04 Dealing with Day of Week/04 01 Module Introduction _ Day of Week Considerations.mp4 |
11.8 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/04 Dealing with Day of Week/04 02 Call Flow Overview.mp4 |
5.2 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/04 Dealing with Day of Week/04 03 Modifying Our IVR for Day of Week in the UCCX Script Editor.mp4 |
27.8 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/04 Dealing with Day of Week/04 04 Module Review.mp4 |
1.2 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/05 Using Subflows/05 01 An Introduction to Subflows.mp4 |
12.6 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/05 Using Subflows/05 02 Examining the hours.xml File.mp4 |
3.9 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/05 Using Subflows/05 03 Understanding the Business Hours Subflow.mp4 |
27.2 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/05 Using Subflows/05 04 Calling the Business Hours Subflow.mp4 |
24.6 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/06 Holiday Schedules/06 01 Introducing Holiday Schedules.mp4 |
6.8 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/06 Holiday Schedules/06 02 How a Holiday Check Subflow Works.mp4 |
27.2 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/06 Holiday Schedules/06 03 Integrating a Holiday Check Subflow with Your IVR Application.mp4 |
55.9 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/07 Recording Prompts/07 01 Understanding Prompts.mp4 |
5.7 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/07 Recording Prompts/07 02 Creating a Prompt Recorder Application.mp4 |
57.7 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/07 Recording Prompts/07 03 Module Summary and Review.mp4 |
3.2 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/08 Adding Administrative Control/08 01 Administrative Control Overview.mp4 |
10.6 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/08 Adding Administrative Control/08 02 Adding Administrative Control to Your IVR.mp4 |
56.9 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/08 Adding Administrative Control/08 03 Creating an Administrative IVR.mp4 |
36.2 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/09 Accessing Database Information/09 01 Introducing Database Access Concepts.mp4 |
17.4 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/09 Accessing Database Information/09 02 Configuring the Database Driver in UCCX.mp4 |
9.6 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/09 Accessing Database Information/09 03 Writing a Database Access Subflow.mp4 |
27.2 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/09 Accessing Database Information/09 04 Integrating Database Access into Your IVR.mp4 |
59.1 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/10 Basic ACD/10 01 Module Introduction _ ACD Concepts.mp4 |
14.4 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/10 Basic ACD/10 02 A Look at Cisco's Default Queuing Script.mp4 |
20.1 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/10 Basic ACD/10 03 Adding Basic Queuing to Our Custom IVR.mp4 |
32.2 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/10 Basic ACD/10 04 Testing Our Basic Queuing Logic.mp4 |
15.9 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/10 Basic ACD/10 05 Adding Queue Messages.mp4 |
20.7 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/10 Basic ACD/10 06 Leveraging Position in Queue and Estimated Wait Time Options.mp4 |
66.7 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/10 Basic ACD/10 07 Opt-out Possibilities, Final Thoughts, and Module Review.mp4 |
47.2 MB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/2-practical-cisco-uccx-scripting-techniques-m2-exercise-files/101.wav |
18 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/2-practical-cisco-uccx-scripting-techniques-m2-exercise-files/102.wav |
85 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/2-practical-cisco-uccx-scripting-techniques-m2-exercise-files/Module2.aef |
18 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/3-practical-cisco-uccx-scripting-techniques-m3-exercise-files/103.wav |
27 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/3-practical-cisco-uccx-scripting-techniques-m3-exercise-files/104.wav |
85 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/3-practical-cisco-uccx-scripting-techniques-m3-exercise-files/Module3.aef |
29 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/4-practical-cisco-uccx-scripting-techniques-m4-exercise-files/demos/Module4.aef |
32 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/5-practical-cisco-uccx-scripting-techniques-m5-exercise-files/businessHours.aef |
36 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/5-practical-cisco-uccx-scripting-techniques-m5-exercise-files/hours.xml |
1 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/5-practical-cisco-uccx-scripting-techniques-m5-exercise-files/Module5.aef |
28 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/6-practical-cisco-uccx-scripting-techniques-m6-exercise-files/holiday-check.aef |
15 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/6-practical-cisco-uccx-scripting-techniques-m6-exercise-files/holidays.xml |
626 B |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/6-practical-cisco-uccx-scripting-techniques-m6-exercise-files/Module6.aef |
28 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/7-practical-cisco-uccx-scripting-techniques-m7-exercise-files/basicPromptRecorder.aef |
25 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/7-practical-cisco-uccx-scripting-techniques-m7-exercise-files/basicPromptRecorder_prompts.zip |
99 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/7-practical-cisco-uccx-scripting-techniques-m7-exercise-files/Module7.aef |
25 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/8-practical-cisco-uccx-scripting-techniques-m8-exercise-files/AdminIVR.aef |
28 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/8-practical-cisco-uccx-scripting-techniques-m8-exercise-files/AdminIVRPrompts.zip |
64 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/8-practical-cisco-uccx-scripting-techniques-m8-exercise-files/Module8.aef |
37 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/8-practical-cisco-uccx-scripting-techniques-m8-exercise-files/xml-mode.xml |
82 B |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/8-practical-cisco-uccx-scripting-techniques-m8-exercise-files/xml-mode-check.aef |
8 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/9-practical-cisco-uccx-scripting-techniques-m9-exercise-files/Module9.aef |
42 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/9-practical-cisco-uccx-scripting-techniques-m9-exercise-files/SQL_GetData.aef |
7 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/10-practical-cisco-uccx-scripting-techniques-m10-exercise-files/Module10.aef |
57 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/1-practical-cisco-uccx-scripting-techniques-m1-slides.pdf |
498 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/2-practical-cisco-uccx-scripting-techniques-m2-slides.pdf |
239 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/3-practical-cisco-uccx-scripting-techniques-m3-slides.pdf |
300 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/4-practical-cisco-uccx-scripting-techniques-m4-slides.pdf |
448 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/5-practical-cisco-uccx-scripting-techniques-m5-slides.pdf |
203 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/6-practical-cisco-uccx-scripting-techniques-m6-slides.pdf |
156 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/7-practical-cisco-uccx-scripting-techniques-m7-slides.pdf |
154 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/8-practical-cisco-uccx-scripting-techniques-m8-slides.pdf |
156 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/9-practical-cisco-uccx-scripting-techniques-m9-slides.pdf |
327 KB |
| Pluralsight - Practical Cisco UCCX Scripting Techniques/Exercise Files/10-practical-cisco-uccx-scripting-techniques-m10-slides.pdf |
202 KB |
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