| ITIL/Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.pdf |
3.4 MB |
| ITIL/Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.pdf |
6.4 MB |
| ITIL/Charles_T._Betz__-_Data_Architecture_for_ITSM.pdf |
1.3 MB |
| ITIL/Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.chm |
1.4 MB |
| ITIL/COBIT Documentation/Board Briefing on IT Governance.pdf |
390 KB |
| ITIL/COBIT Documentation/Cobit- IS Governance.pdf |
389 KB |
| ITIL/COBIT Documentation/Cobit- Management Guidelines.pdf |
856 KB |
| ITIL/COBIT Documentation/COBIT- Security Baseline 2004.pdf |
414 KB |
| ITIL/COBIT Documentation/Cobit- Student Book.pdf |
762 KB |
| ITIL/COBIT Documentation/COBIT_Control_Objectives.pdf |
1 MB |
| ITIL/COBIT Documentation/COBIT_Executive_Summary.pdf |
434 KB |
| ITIL/COBIT Documentation/COBIT_Framework.pdf |
721 KB |
| ITIL/COBIT Documentation/COBIT_Implementation_Toolset.pdf |
700 KB |
| ITIL/COBIT Documentation/COBIT_Management_Guidelines.pdf |
856 KB |
| ITIL/Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/License.txt |
8 KB |
| ITIL/Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/ReadMe.txt |
7 KB |
| ITIL/Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Checklist 1.0.doc |
108 KB |
| ITIL/Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Guidance & Instructions.doc |
475 KB |
| ITIL/Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Template.doc |
203 KB |
| ITIL/Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Training Guide 1.0.ppt |
89 KB |
| ITIL/Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/sla.ico |
766 B |
| ITIL/Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLM - Concepts Explained 1.0.ppt |
48 KB |
| ITIL/Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.pdf |
1.6 MB |
| ITIL/EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.pdf |
245 KB |
| ITIL/extras/Alignability 4 Print/Alignability - Alarm Management.doc |
743 KB |
| ITIL/extras/Alignability 4 Print/Alignability - Availability Management.doc |
470 KB |
| ITIL/extras/Alignability 4 Print/Alignability - Capacity Management.doc |
363 KB |
| ITIL/extras/Alignability 4 Print/Alignability - Change Management.doc |
1.6 MB |
| ITIL/extras/Alignability 4 Print/Alignability - Configuration Management.doc |
795 KB |
| ITIL/extras/Alignability 4 Print/Alignability - Continuity Management.doc |
1.3 MB |
| ITIL/extras/Alignability 4 Print/Alignability - Glossary.doc |
293 KB |
| ITIL/extras/Alignability 4 Print/Alignability - Help.doc |
174 KB |
| ITIL/extras/Alignability 4 Print/Alignability - Incident Management.doc |
1.3 MB |
| ITIL/extras/Alignability 4 Print/Alignability - Model.doc |
941 KB |
| ITIL/extras/Alignability 4 Print/Alignability - Problem Management.doc |
712 KB |
| ITIL/extras/Alignability 4 Print/Alignability - Profile.doc |
308 KB |
| ITIL/extras/Alignability 4 Print/Alignability - Release Management.doc |
970 KB |
| ITIL/extras/Alignability 4 Print/Alignability - Service Level Management.doc |
1.1 MB |
| ITIL/extras/Alignability 4 Print/Alignability 4.doc |
851 KB |
| ITIL/extras/IBMTivoliUnifiedProcess-v2_1_3.exe |
35.3 MB |
| ITIL/extras/VERITAS - От центра затрат к центру прибыльности/book cover.pdf |
1.8 MB |
| ITIL/extras/VERITAS - От центра затрат к центру прибыльности/VERITAS - От центра затрат к центру прибыльности.pdf |
3.9 MB |
| ITIL/extras/Джин Желязны - Бизнес-презентация. Руководство по подготовке и проведению.chm |
830 KB |
| ITIL/extras/Дитгер Хан - ПиК. Планирование и контроль. Концепция контроллинга.chm |
17.9 MB |
| ITIL/extras/Желязны - Говори на языке диаграмм.doc |
4.3 MB |
| ITIL/Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.pdf |
184 KB |
| ITIL/HP - IT Service Management Reference Model/AVAILMGMT.PFD |
29 KB |
| ITIL/HP - IT Service Management Reference Model/avm_all.pdf |
1.6 MB |
| ITIL/HP - IT Service Management Reference Model/baall.pdf |
1 MB |
| ITIL/HP - IT Service Management Reference Model/btall.pdf |
1.7 MB |
| ITIL/HP - IT Service Management Reference Model/CAPMGMT.PFD |
25 KB |
| ITIL/HP - IT Service Management Reference Model/capm_all.pdf |
1.5 MB |
| ITIL/HP - IT Service Management Reference Model/cfg_all.pdf |
1.9 MB |
| ITIL/HP - IT Service Management Reference Model/chg_all.pdf |
1.7 MB |
| ITIL/HP - IT Service Management Reference Model/chg_all.zip |
730 KB |
| ITIL/HP - IT Service Management Reference Model/cosm_all.pdf |
1.6 MB |
| ITIL/HP - IT Service Management Reference Model/COSTMGT.PFD |
29 KB |
| ITIL/HP - IT Service Management Reference Model/custmall.pdf |
1.5 MB |
| ITIL/HP - IT Service Management Reference Model/inc_all.pdf |
1.7 MB |
| ITIL/HP - IT Service Management Reference Model/INTRO2.pdf |
48 KB |
| ITIL/HP - IT Service Management Reference Model/itsd_all.pdf |
666 KB |
| ITIL/HP - IT Service Management Reference Model/ITSM_B1.pdf |
20 KB |
| ITIL/HP - IT Service Management Reference Model/ops_all.pdf |
2 MB |
| ITIL/HP - IT Service Management Reference Model/optdem.exe |
3.8 MB |
| ITIL/HP - IT Service Management Reference Model/prob_all.pdf |
1.4 MB |
| ITIL/HP - IT Service Management Reference Model/rtpall.pdf |
1.7 MB |
| ITIL/HP - IT Service Management Reference Model/SERVPLAN.PFD |
40 KB |
| ITIL/HP - IT Service Management Reference Model/slm.pdf |
182 KB |
| ITIL/HP - IT Service Management Reference Model/sp_all.pdf |
1.7 MB |
| ITIL/HP - IT Service Management Reference Model/SVLVMGMT.PFD |
28 KB |
| ITIL/HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook.pdf |
29.4 MB |
| ITIL/ISO 9001-2000 Quality Management System Design.pdf |
2 MB |
| ITIL/IT Problem Management - Prentice Hall.pdf |
1.7 MB |
| ITIL/ITIL - основа концепции управления ИТ-сервисами.pdf |
168 KB |
| ITIL/ITIL 3/ITIL_Glossary.doc |
360 KB |
| ITIL/ITIL 3/ITIL_Glossary.pdf |
388 KB |
| ITIL/itil exam/ITFO_exam_rus.pdf |
79 KB |
| ITIL/itil exam/ITIL.RU.Mod.pdf |
144 KB |
| ITIL/itil exam/ITIL.Testking.EX0-100.v.09.23.2006.by.Bruno.106q.vce |
72 KB |
| ITIL/itil exam/Trandumper.ITIL.Foundation.(All 5 ITIL Papers 200).199.vce |
156 KB |
| ITIL/itil exam/VCE/visual_certexam_suite_setup.exe |
5 MB |
| ITIL/ITIL на практике.pdf |
133 KB |
| ITIL/ITIL Поддержка услуг/ITIL-Поддержка услуг.doc |
723 KB |
| ITIL/ITIL Поддержка услуг/ITIL-Поддержка услуг.pdf |
20.6 MB |
| ITIL/Itilium.pdf |
29.4 MB |
| ITIL/ITILupdate.pdf |
40 KB |
| ITIL/ITILv3/OGC - ITIL v3 - Continual Service Improvement.pdf |
3.2 MB |
| ITIL/ITILv3/OGC - ITIL v3 - Service Design.pdf |
9.1 MB |
| ITIL/ITILv3/OGC - ITIL v3 - Service Lifecycle - Introduction ITIL.pdf |
14.6 MB |
| ITIL/ITILv3/OGC - ITIL v3 - Service Operation.pdf |
2.7 MB |
| ITIL/ITILv3/OGC - ITIL v3 - Service Strategy.pdf |
8.8 MB |
| ITIL/ITILv3/OGC - ITIL v3 - Service Transition.pdf |
6.9 MB |
| ITIL/ITIL_Based_ITSM_The_Application_Developers_View.pdf |
2.1 MB |
| ITIL/ITIL_Glossary.pdf |
98 KB |
| ITIL/ITIL_method.pdf |
408 KB |
| ITIL/ITSM Введение ИТ Сервис-менеджмент/Introduction to itSMF - Введение в ИТ Сервис-менеджмент (rus).pdf |
8.1 MB |
| ITIL/ITSM Введение ИТ Сервис-менеджмент/itSMF_ITIL Введение в ИТ Сервис-менеджмент.djvu |
6.8 MB |
| ITIL/ITSM Введение ИТ Сервис-менеджмент/itSMF_ITIL Введение в ИТ Сервис-менеджмент.doc |
10.9 MB |
| ITIL/itSMF - An Introductionary Overview of ITIL. Pocket Guide.pdf |
2.9 MB |
| ITIL/IT_Service_Management.A_Companion_to_ITIL.pdf |
669 KB |
| ITIL/John_Wiley___Sons_-_Information_Technology_Outsourcing_Transactions_-_Process__Strategies__an.pdf |
17.9 MB |
| ITIL/John_Wiley___Sons_-_Integrating_Service_Level_Agreements.Optimizing_Your_OSS_For_SLA.pdf |
8.4 MB |
| ITIL/McGraw.Hill.IT.Auditing.Dec.2006.chm |
3.1 MB |
| ITIL/Mcgraw_Hill_Software_Project_Management_2nd_Edition.pdf |
17.1 MB |
| ITIL/me-itil-sdp-helpdesk-smb.pdf |
163 KB |
| ITIL/Microsoft_SMF_Guide/Availability Management.doc |
500 KB |
| ITIL/Microsoft_SMF_Guide/Capacity Management.doc |
744 KB |
| ITIL/Microsoft_SMF_Guide/Change Management.doc |
1.4 MB |
| ITIL/Microsoft_SMF_Guide/Configuration Management.doc |
580 KB |
| ITIL/Microsoft_SMF_Guide/Directory Services Administration.doc |
1.1 MB |
| ITIL/Microsoft_SMF_Guide/Financial Management.doc |
496 KB |
| ITIL/Microsoft_SMF_Guide/Incident Management.doc |
3.3 MB |
| ITIL/Microsoft_SMF_Guide/Infrastructure Engineering.doc |
1.5 MB |
| ITIL/Microsoft_SMF_Guide/IT Service Continuity Management.doc |
301 KB |
| ITIL/Microsoft_SMF_Guide/Job Scheduling.doc |
357 KB |
| ITIL/Microsoft_SMF_Guide/Network Administration.doc |
301 KB |
| ITIL/Microsoft_SMF_Guide/Problem Management.doc |
1.3 MB |
| ITIL/Microsoft_SMF_Guide/Release Management.doc |
936 KB |
| ITIL/Microsoft_SMF_Guide/Security Administration.doc |
287 KB |
| ITIL/Microsoft_SMF_Guide/Security Management.doc |
798 KB |
| ITIL/Microsoft_SMF_Guide/Service Desk.doc |
928 KB |
| ITIL/Microsoft_SMF_Guide/Service Level Management.doc |
2.2 MB |
| ITIL/Microsoft_SMF_Guide/Service Management Function Overview.doc |
729 KB |
| ITIL/Microsoft_SMF_Guide/Service Monitoring and Control.doc |
1 MB |
| ITIL/Microsoft_SMF_Guide/Storage Management.doc |
365 KB |
| ITIL/Microsoft_SMF_Guide/System Administration.doc |
531 KB |
| ITIL/Microsoft_SMF_Guide/Workforce Management.doc |
262 KB |
| ITIL/MOF/Availability Management.doc |
571 KB |
| ITIL/MOF/Capacity Management.doc |
1.1 MB |
| ITIL/MOF/Change Management.doc |
1.6 MB |
| ITIL/MOF/Configuration Management.doc |
762 KB |
| ITIL/MOF/Directory Services Administration.doc |
1 MB |
| ITIL/MOF/Financial Management.doc |
660 KB |
| ITIL/MOF/Incident Management.doc |
3.8 MB |
| ITIL/MOF/Infrastructure engineering.doc |
1.2 MB |
| ITIL/MOF/IT Service Continuity Management.doc |
426 KB |
| ITIL/MOF/Job Scheduling.doc |
502 KB |
| ITIL/MOF/Network Administration.doc |
486 KB |
| ITIL/MOF/Problem Management.doc |
1.5 MB |
| ITIL/MOF/Release Management.doc |
1.6 MB |
| ITIL/MOF/Secuity Administration.doc |
533 KB |
| ITIL/MOF/Security Management.doc |
1.3 MB |
| ITIL/MOF/Service Desk.doc |
2.2 MB |
| ITIL/MOF/Service Level Management.doc |
2.4 MB |
| ITIL/MOF/Service Management Function Overview.doc |
766 KB |
| ITIL/MOF/Service Monitoring and Control.doc |
1.3 MB |
| ITIL/MOF/Storage Management.doc |
488 KB |
| ITIL/MOF/System Administration.doc |
613 KB |
| ITIL/MOF/Workforce Management.doc |
385 KB |
| ITIL/NSD.itsm.Kazan.ppt |
4.7 MB |
| ITIL/OGC_Prince2_3E_2002.pdf |
3.1 MB |
| ITIL/O_Reilly_-_Essential_Microsoft_Operations_Manager.chm |
5.6 MB |
| ITIL/Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing.chm |
1.1 MB |
| ITIL/Process_Modeling_and_Simulation_with_ITIL_Framework.pdf |
3.5 MB |
| ITIL/PWC_-_CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction.pdf |
662 KB |
| ITIL/Reversing Secrets of Reverse Engineering (Apr 2005).pdf |
8.4 MB |
| ITIL/Service_Level_Management_SLA.doc |
2.4 MB |
| ITIL/Syngress_-_Sarbanes_Oxley_IT_Compliance_Using_COBIT_and_Open_Source_Tools_-_2005.chm |
1.6 MB |
| ITIL/XWAVE - ITIL Overview.ppt |
303 KB |
| ITIL/Государственный стандарт РФ ГОСТ Р ИСО 9000-2001 'Системы менеджмента к.doc |
452 KB |
| ITIL/Государственный стандарт РФ ГОСТ Р ИСО 9000-2001 'Системы менеджмента к.rar |
83 KB |
Magnet link
